Professional Development
Professional Life Skills Instructional Skills Workshop
Students must be 18 years of age or older to enroll in Keyano College Continuing Education Courses.
There is no admission requirement/application process to start a non-credit certificate program.
Professional Life Skills
Professional Life Skills, or 'soft skills' relate to how you work. These can include interpersonal (people), communication, listening, time management, problem-solving, leadership, and empathy, among others. They are among the top skills employers seek in hiring candidates because soft skills are essential for almost every job.
Courses
| Business Manners and Etiquette |
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Possessing impeccable manners and proper etiquette can significantly enhance individual and corporate brands' success. The application of business etiquette theoretical concepts in practical exercises and real-life scenarios will prepare participants to navigate business settings with increased confidence and to establish positive and professional relationships. Course Code: CEPLS100. |
| Customer Service |
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It is inevitable that the success or failure of any organization depends on customer service excellence. This course explores the fundamentals of customer service within the context of a competitive global business environment, including best practices of ethical customer service relations and cultural protocols. Course Code: CEPLS200. |
| Time Management and Decision Making |
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This course is designed to help individuals that struggle with trying to improve their productivity and prioritize the tasks based on its nature. Time management is often a challenge, and we get overwhelmed with all our priorities and tasks. Furthermore, some of us procrastinate while others make quick decisions based purely on emotion. Let us learn to practice a clear approach to sharpen our analytical thinking, while recognizing and removing our emotional and personal biases. Course Code: CEPLS300. |
Registration
Keyano is pleased to offer companies and organizations a private, customized delivery of the Professional Life Skills. With a minimum of 10 participants, the majority of the courses can be delivered online, in-person or hybrid, with a flexible schedule to meet operational needs. Please contact our Corporate Training department at corporatetraining@keyano.ca or by phone at 780-791-4860 for more information.
Currently this program is only available as a Corporate Training request.
Instructional Skills Workshop
More information coming soon!