ConfidenceLine

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What is the ConfidenceLine? How to report a concern? Report Management Frequently Asked Questions

At Keyano College, we are committed to fostering a culture of integrity, transparency, and accountability. To maintain these high standards, we have partnered with ConfidenceLine, an independent and confidential reporting service, to ensure all members of our community can safely voice concerns related to unethical behaviour or misconduct.

Thank you for helping us maintain a positive environment where everyone feels safe, valued, and heard.

What is the Keyano College ConfidenceLine?

Keyano College offers clear avenues for the safe disclosure of concerns related to wrongdoing and misconduct. Under the Public Interest Disclosure (Whistleblower Protection) Act, Keyano College employees can report in good faith when they believe a wrongdoing has occurred. This Act protects employees from any reprisal because of a good faith disclosure. 

Keyano’s Safe Disclosure Policy and Procedure for employees foster a culture of integrity, transparency, and accountability. To maintain these standards and expand employee resources, Keyano has partnered with Xpera to introduce ConfidenceLine. This service allows every Keyano member access to a confidential and independent reporting hotline.

How to Report a Concern

Employees, Contractors, and Vendors continue to have access to Keyano’s People and Culture team for confidential discussions. Additionally, reports can be submitted by phone or online using ConfidenceLine. An agent is available to receive reports 365 days a year, 24 hours a day, and can be reached by calling 1-800-661-9675. The reporting can be done online using an accessible form through this link: ConfidenceLine.

In all cases, submissions will remain confidential and can be anonymous via the ConfidenceLine.

Keyano is committed to continuing to uphold its values of respect and integrity by providing a safe space to report:

  • Harassment or discrimination.
  • Fraud, falsification of information or financial misconduct.
  • Safety and security violations.
  • Any other violations of college policies.

If you have questions about Keyano's Safe Disclosure policy, please contact People and Culture.

Report Management

Reports will be reviewed by the Director, People and Culture and investigated by a designated File Manager, Consultant, or external party when necessary. 

When submitting a report that directly implicates the department reviewing the files, Executive team, or Board Members, ConfidenceLine will redirect the report to an external legal resource for review and investigation to ensure impartial assessment. 

Frequently Asked Questions

Why has Keyano College introduced this hotline?

At Keyano College, we recognize that there may be times when employees feel hesitant to report concerns through the available internal channels. We offer ConfidenceLine, a confidential and anonymous reporting service, to ensure everyone feels safe and heard.

This allows employees to report sensitive issues without fear of personal or professional reprisal.
Can I still go to People and Culture representatives with my concerns?

Yes. The People and Culture department is Keyano's dedicated dispute resolution resource focused on maintaining a respectful and transparent workplace. You can reach out to HR Business Partners, Manager or Director of People and Culture. They will maintain confidentiality while addressing your concerns.
How are reports handled through ConfidenceLine?

Once a report is submitted, it is reviewed by our designated People and Culture department leader to determine the appropriate response. When submitting a report that directly implicates the department reviewing the files, Executive team, or Board Members, ConfidenceLine will redirect the report to an external legal resource for review and investigation.

All reports are taken seriously and will be investigated thoroughly and impartially. We are committed to ensuring a fair process for all parties involved. 
How will I know that my report has been shared with Keyano College?
Five days after submitting, you may follow up with ConfidenceLine by logging into your anonymous profile or calling ConfidenceLine Customer Service to check the status of your report, provide additional details, or respond to any follow-up investigative questions.
Who can make a report through ConfidenceLine?
Accessible to all full-time and part-time Keyano employees, contractors, temporary staff, and other partners. 
Student reporting
At Keyano College, we are dedicated to ensuring a respectful and supportive learning environment for all students. If you need to file a complaint or report any concerns regarding misconduct or unethical behavior, you can do so confidentially through the Office of the Registrar, Security, or the Academic Success Centre.