Facility Rules & Regulations
Code of Conduct |
It is important that all persons in the facility feels welcome. The code of conduct embodies the values of SSWC and Keyano College, aiming to create a comfortable environment for all in our shared space. By being a member, participant, or guest, you agree to adhere to this code, which is based on the principles of care, honesty, responsibility, respect, and health. |
Facility Rules |
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Fitness Centre Rules |
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Track Rules |
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Age Access Guide |
Failure to follow set rules may result in removal from the facility and loss of membership.
Policies and FAQ's
Booking and Events
Can we come in early to set-up for our birthday party booking? |
You’re welcome to arrive 30 minutes early for setup, and you’ll have an additional 30 minutes after the party for cleanup.
Please be aware that staff may also be setting up and cleaning up during this time. |
Can we bring in our own equipment? |
Personal or third-party equipment rentals (e.g., bouncy castles, nerf obstacle courses, etc.) are not permitted. All third-party services (e.g., face painting, DJs) require approval from the Syncrude Sport and Wellness team at least one week prior to the event.
Unapproved items on-site may result in cancellation. |
Can we bring balloons? |
Glitter/confetti (including confetti balloons) or latex balloons are not permitted in our facility. Non-latex balloons are acceptable. |
Can we bring food? |
Outside food is permitted – please follow AHS food safety guidelines. |
Can we wear our outdoor shoes in the Field Houses? |
We encourage guests to bring indoor footwear to wear in our Field Houses. Out door footwear can be stored on the outskirts of the Field Houses. |
Are there accessible washrooms? |
Washrooms are located along the hallway near Field House #3. |
How do we pay for parking? |
Parking passes are available via Honk Mobile app. You can scan the QR code posted at the entrance to pay for your parking without downloading the app. |
Waiver and Hold Harmless Agreement |
The Waiver and Hold Harmless Agreement form is required to be completed by the parents of the children that will be playing in our bouncy castles. You can fill out a waiver form when you come in for the birthday party you are attending or fill it out prior by clicking here. |
Cancellation Policy |
Payment: To secure your preferred date and time, full payment is required at the time of booking. Payments can be made over the phone with a credit card or in person at our facility with Guest Services.
Refunds: Our birthday party bookings are fully non-refundable within 7 days of the event. If shorter notice is given, the renter is responsible for 100% of the contract fee. |
Fitness Centre
Equipment Lending Policy |
Members can sign out equipment, such as kettle bells, ab rollers, TRX and more. Please inquire at the Fitness Desk or Guest Services Desk.
Non-members can rent out sports equipment at Guest Services for an additional fee. |
Fitness Centre Orientations |
Sign up for a free 20-minute orientation to the Fitness Centre that shows you how to use our cardio and weight equipment safely and effectively. Email us at guestservices@keyano.ca to set up your orientation. |
Memberships
Cancellation Policy |
If you wish to cancel your annual membership, you must complete a membership cancellation form and return your parking pass to Guest Services.
The Syncrude Sport & Wellness Centre requires the Membership Cancellation Form prior to the 1st of the month you wish to cancel in. Cancellations received after the 1st of the month will be processed the following month. No refunds are provided for continuous memberships. If you have any questions or concerns regarding cancelling your membership, please email guestservices@keyano.ca |