Welcome to the Keyano Cash Office!
We are located at:
8115 Franklin Avenue
Fort McMurray, AB T9H 2H7
Across the hall from the Health Services Office, beside the elevator.
The Cashier’s direct line is 780-791-8902.
The Student Accounts clerk direct line is 780-715-3940.
The Keyano College toll free number is 1-800-251-1408.
The Cash Office accepts:
- Debit cards
- American Express
The following services are available at the Cash Office:
- Application payments and submission
- Tuition payments
- Rent payments
- Miscellaneous payments
- Set up for post-dated cheques or credit card payments
- Account balance enquiries
Application payments and submission
Pay your domestic or international application fee at the Cash Office and submit your application along with other necessary documents.
Tuition and related fees payments
Pay your statement balance at the Cash Office. If you are in receipt of a scholarship or award, or if you’ve applied for a student loan, check with the Cashier to ensure that your account has notes regarding this. Note that tuition and related fees are generally due by the end of the first week your courses start. Check the official Keyano College calendar for specific dates. Any issues regarding tuition charges, or refunds, must be discussed with and approved by the Office of the Registrar.
If there is something you do not understand about your account, you may direct your questions to the Student Accounts Receivable Clerk. Remember, we are not just here to take payments; we are also here to help you understand your account.
Do you already have Health and Dental coverage? The Keyano College Student Association has automatic charges set up on all full-time student accounts for Health and Dental coverage. If you wish to opt out of the Health and Dental plan, you must do so within the first two weeks of the semester. Students must fill out a request at the Office of the Registrar and provide proof of their alternate plan. Note specific dates to opt out of the Health and Dental plan in the Credit Calendar.
Rental charges are applied to student accounts at the beginning of each month. Rent is due on the first day of the month.
Note that the Cash Office can only estimate charges based on previous month if payments are made ahead of time. It is the student’s responsibility to know what their rental charge is. Notices are sent ahead of time from the Housing Office regarding new rental rates.
Any issues regarding rent charges must be disputed with the Housing Office.
Any other payments or charges on student accounts must be paid at the Cash Office. Proper documentation/forms must be presented at the time of payment to ensure that receipts are distributed to the Student, the Cash Office, and to the corresponding Department.
Any courses or memberships for the Syncrude Sport and Wellness Centre (SSWC) must be paid at the Syncrude Sport & Wellness Centre Guest Services Desk.
Any Theatre tickets or subscriptions must be paid at the Keyano Box Office.
Any purchases made at the Keyano Bookstore must be paid at the Keyano Bookstore.
The Cash Office is set up to accept post-dated cheques or credit card payments. Contact the Cash Office to set up payments. Cheques may be dropped off at the Cash Office, with a brief description of what payment is for (Rent, Student ID, ect.).
Credit card set up may be done over the phone. You will have to provide your credit card number, expiry date, SVC #, contact information, as well as what the payment is for (Rent, Student ID, ect). If you wish to cancel your post-dated payment, please inform the Cash Office immediately.
Payments through your online banking
Keyano College is also set up for payments through your online banking. Payments for Tuition, Continuing Education courses, and Rent may be paid online through your personal banking. Simply set up Keyano College as the payee, choose the Tuition selection for paying Tuition; Coned selection for paying Continuing Education courses; and finally, Rent selection for paying Rent.
Your account number will be the last six digits of your student ID preceeded by zeros. Typically, it will be set up for 7 digits. So, if your student ID is 000-123-456, your account number should read 0123456.
Tuition refunds are initiated from the Office of the Registrar. Students who wish to withdraw from courses/programs must do so at the Office of the Registrar.
Any refunded amounts will be entered by the Office of the Registrar and refund cheques will be mailed to the student’s address.
Continuing Education courses must also be cancelled through the Office of the Registrar.
All refunds will be issued in the student’s name unless otherwise directed by the Office of the Registrar. Please review the Refund of Fees policy in the Credit Calendar for further details.
Receipts for payments are issued to the student upon payment. For phone-in payments, students will be mailed a receipt. If a student misplaces their receipt, they may request a copy from the Cash Office.
The date and amount of payment must be provided to trace the payment. Receipts may be mailed, faxed, or e-mailed. Contact the Cash Office directly for receipt inquiries.
Please note that receipt files are kept on campus for one year. Any receipts in archived files may not be pulled, however a Statement of the student’s account for the requested time period may by generated and will show the date and amount of payment.
All student accounts are automatically set up on a No Release of Information. Any information regarding the student account will only be released to the student themselves. If the student wishes other parties (parents, sponsors, etc.) have access to their information, they must fill out the appropriate form at the Office of the Registrar.
Note that payments made by parents, sponsors, etc on behalf of the student may be processed at the Cash Office. The student must ensure that the person making payments has either the Statement number and/or the exact amount that must be paid on the account. Please review the Student Rights and Responsibilities for further details.