Active Listening

How do you feel when someone listens to you? How would your job be impacted if you really listened to the people with whom you interact? By learning and utilizing effectivelistening skills including; attending behaviors, questioning techniques, paraphrasing and summarizing you will learn to become someone who doesn’t just hear words, but really listens.

Length: 7 Hrs

 

Collaboration in Multigenerational Workforce

From Baby boomers to Gen Y, each generation has its own style and attitude that may often cause confusion and conflict among co-workers. This course will help you find optimal performance from everyone in the workforce through understanding the demographic trends impacting the way we work today.

Length: 7 Hrs

 

Communicating for Success

We all have an idea of how we are perceived, and in what areas we have strengths and weaknesses. Through gathering of feedback on personal and work behaviour, using smart questioning techniques and active listening you will get your whole picture.  Practice a collaborative approach to communication, through giving and receiving feedback and planning for change, so that your communications will be successful.

Length: 14 Hrs

 

Communicating Under Stress

Does responding to angry email messages, speaking up in meetings, or confronting someone annoying, leave your tongue tied? Have you wondered how to handle complaints in a way that leaves your client smiling? In this course, you will learn to handle some of the most challenging workplace situations by using exact wording to respond andinitiate discussion. The focus of this course is on direct, honest, supportive and productive communication.

Length: 14 Hrs

 

Conflict Management

If the only tool you own is a hammer you will see every fix it project as a nail.  Do you know what your conflict style is? Does it work for you in all situations? This workshop will introduce you to the 5 conflict modes and show you proven techniques in each that will enable you to choose the right style for the right situation.

Length: 14 Hrs

 

Effective Presentations

Are you asked to make presentations at work? Whether you need to persuade people or simply share information this powerful 2-day course will provide you with all the skills you need to make effective presentations. The course includes creating and editing presentations, using PowerPoint as well as developing notes and handouts. You will evaluate your current public speaking skills and at the end of this course you will deliver an actual 10 minute presentation that will be reviewed by other participants and instructor.

Length: 14 Hrs

 

Introduction to Report and Proposal Writing

Are you dreading writing reports? Does it take you an eternity to finish a proposal? Have you ever had rejected proposals? This one day workshop will provide you with knowledge and writing tips that you can immediately apply at work. You will also gain tools for effective analysis and outlines and discover how to use appropriate language through hands-on exercises. Topics covered are:

• 7 steps for report writing
• 4 types of proposals
• Charting your audience
• Technical level
• Decision-making level
• Report elements
• Editing checklist
• Tackling the tone

Length: 7 Hrs

 

Managing Your Words

Your words can be your greatest strength or liability. In this workshop you will find out how you can assess your own verbal strengths to polish your professional and personal image to reach your full potential.

Length: 7 Hrs

 

Peak Performance and Personal Leadership

Increased personal accountability and problem solving skills are gained from this course. Learn about emotional intelligence, discover what makes your personality unique and gain understanding into the individuality of others. Incorporate this awareness into personal leadership in the workplace through enhancing your self esteem and assertiveness. 

Length: 14 Hrs

 

Procedure Writing

The development and use of effective, user-friendly procedures is essential for safe and efficient operations. Spend a day learning how to design and develop workable documents for your group according to established principles and best practices. Participants should bring a current procedure with them to class. 

Length: 7 Hrs

 

 

Tapping Team Potential

Is your team ready for the next level in team building? If so, this course is for you! Turn your work group into a highly functioning team through a series of exercises, assessment and theory designed to take your team’s improvement to the next level.

Length: 7 Hrs

 

Team Building with Personality Inventories

Identify your personality strengths using personality inventories. Explore how these personality preferences affect your communications and interactions with others and learn ways to make your interactions flow more smoothly.

Note: Continuing Education has a track record of successfully delivering this course for intact teams. If you would like to book a session for your team.

Length: 7 Hrs

 

Time Management

Do you want to regain control over your use of time? In this one-day workshop you will learn practical strategies to help you manage your time more effectively. Topics will include: Time/cost evaluation, working smarter – not harder, setting priorities, controlling interruptions, task concentration, using the telephone, time consuming habits through a personalized time control system.

Length: 7 Hrs

 

Writing in the Workplace

Writing in the workplace has evolved over the years as technology has provided industry the tools and resources to communicate faster, cheaper, and more direct. Employees are more dependent on information from their co-workers to complete tasks or make decisions. Since there's a good chance that your information will be shared in the form of a written document your ability to communicate effectively is key. As a participant, you will learn to:

•   Write effective and persuasive business communications, such as e-mails and letters

•   Identify your target audience by conducting an audience analysis

•   Proofread

•   Avoid the pitfalls of faulty tone and grammar

•   Use punctuation correctly and appropriately, to avoid costly mistakes

 

This is a highly interactive session, incorporating actual cases, where possible. You will have the opportunity to submit your documents for feedback.

Length: 7 Hrs